Refund and Return Policy for Amy Deluxe UK:
Refund Policy:
1. Refund Eligibility: Customers are eligible for a refund under the following circumstances:
- The product received is damaged, defective, or incorrect.
- The product is returned within the specified return period in its original packaging and in a resellable condition.
- The customer requests a refund within 14 days of the purchase date.
2. How to Request a Refund: To request a refund, please contact our customer service team at [[email protected]] or [+44 7400 261331]. Provide your order number and details of the issue for a prompt and efficient resolution.
3. Refund Processing: Once the return is approved, the refund will be processed within 5-7 business days and will be issued to the original payment method used for the purchase.
4. Non-refundable Items: Certain items, such as consumables or items specified as non-refundable, are not eligible for refunds.
Return Policy:
1. Return Eligibility: Customers may return a product under the following circumstances:
- The product is unused, in its original packaging, and in a resellable condition.
- The return request is made within 14 days of the purchase date.
2. Return Process: To initiate a return, please contact our customer service team at [[email protected]] or [+44 7400 261331]. Provide your order number and the reason for the return. Our team will guide you through the return process.
3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part, such as a damaged, defective, or incorrect item.
4. Inspection and Approval: Once the returned product is received and inspected, we will notify you of the approval or rejection of the return. Approved returns will be processed within 5-7 business days.
5. Exchanges: We do not offer direct product exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.
